Chick-Fil-A may be a fast food restaurant but it is the most profitable fast-food chains in the United States.
The big question is: Why is it so profitable?
Chick-Fil-A thrives because customers value their pleasant dining experience that is offered. Not only does their food consistently receive high remarks for taste, their commitment to service and quality has led to their success. Four aspects that differentiate Chick-Fil-A chains to other fast food chains is; Hands-On Management, Caring for Employees, Quality Food, and Outstanding Customer Service.
Hands-On Management
All the employees whether its the chef, the server, the manager, or franchise owner must be prepared for anything. At Chick-Fil-A all employees will complete what ever job needs to be done. Even if that means the manager must package the meals. All employees including the operator must complete an extensive, multi-week training program. They must be equipped to handle decisions and properly follow Chick-Fil-A protocols.
Employees Are Family
At Chick-Fil-A, employees are greatly appreciated and treated like family. Operators are encouraged to run their franchise with a dedication to caring and compassion for their employees. Specific franchises have been known to cover educational costs. Chick-Fil-A supports them during personal emergencies and they encourage employees to follow their dreams. This culture of caring seems to have directly translated to how Chick-fil-A employees treat customers.
Quality Food
Fast food chains do not receive the best reputation when it comes to quality within their food. However, Chick-Fil-A has changed millions of views because of their outstanding quality. Not only does the taste and quality create a great reputation but the growing commitment to a healthier menu. They have removed all trans fat from its food and committed to antibiotic-free meats.
Prestige Customer Service
These chains continuously rank first in restaurant customer-service surveys. Customers leave high reviews about the restaurants’ cleanliness, quick convenient service, and hardworking employees. Every part of the operation is crafted around human interaction. Employees deliver the food to your table with a smile, and they frequently circle the dining area, asking individuals if they need their beverages refilled. Small touches like this elevate the dining experience.
